Artificial Intelligent Chat Bots (AICB's)- There is a new wave of excitement as robotic marketing hits town and is fast gaining traction. AICB's are now front and center in the global marketing arena.
We are not talking about common chat support bots here, AICB's are highly intelligent marketing machines that can autonomously communicate with you - they are programmed with goals to achieve. They will continue to relate to you until they reach their target goal. It may be simple to get your phone number or email and port it to a marketing list. But it may be much more complicated like booking you an appointment, sending your details to your calendars, and redirecting you to another URL.
AICB's are no longer for the exclusive use of large cashed-up companies. These super-intelligent, fully programmable bots are now within everybody's reach.
Not only are they inexpensive to have working 24/7 - 356, but they can also be programmed to suit any message you wish to convey or action you need to take place with your customer.
DeskReach - BOTS are an extension of our amazing DeskReach support platform.
Designing and developing any AICB is a complex task that required serious technology infrastructure and a high level of programming skills.
With the assistance of our network of very talented developers, DeskReach now has its AICB design workstation, where we can quickly design and develop any AICB for any marketing.
ACIB IS THE MOST ADVANCED A.I. TECHNOLOGY IN THE WORLD TODAY, relating to the design, deployment, and management of artificial intelligent chat-bots. - Marketing will never be the same.
KEEPING YOUR VISITOR ON YOUR SITE
For the past decade, having a company website was considered a necessity for businesses. Companies have evolved and have more than just a static web-page featuring their product and company contact details. Some now have some very sophisticated features. Still, most are static.
Most websites don't stand out from the competition because many don't attempt to engage their website visitors at all except for a few 'call to action' buttons.
Standing out from the crowd is an expensive exercise.
~ Advertising to attract more visitors to your website or landing pages.
~ Creating a web page with more features making it more appealing.
~ Entice visitors to stay, take the next step, order your product, or inquire about your product or service.
In January 2019, 1,295,973,827 business websites were trying to gain attention, and now in January 2020, there is more than 1,518,207,412 - and this growth is not stopping!
A Plumber in the USA has 500,000 competitors. A Solicitor in California has 266,000 solicitors competing with him. Whatever profession or business, there is competition. When someone lands on your website or your landing page, getting them, there is one thing, getting them to engage with your company, product, or offer.
Unless you ENGAGE your web visitor in the first 10 seconds, YOU WILL LOSE THEM!
New York, Aug. 26, 2019 (GLOBE NEWSWIRE) -- Characteristics like customer engagement ability, easy user interface, usage of familiar platforms like Facebook chat for customer engagement, excellent human speed of handling customer queries, easy to build are key factors contributing to elevation in the CAGR of Chatbots during the forecast period.
According to the current analysis of Reports and Data, the global Chatbot market was valued at USD 1.17 Billion in 2018 and expected to reach USD 10.08 Billion by the year 2026, at a CAGR of 30.9%. In this tech-savvy era of constant connection to social platforms through smart mobile devices, the new generation of customers expects intuitive and seamless customer experience to satisfy these customer demands and address the increasing competition in the business space. More brands/ businesses turn their focus to build chatbots or virtual agents that can manage customer queries around the clock without any delay.
Chatbot, currently seen on websites, social platforms, and smartphones, is utilized as an easy and fun way to assist customers in their interactions with a brand. Even if the bot revolution is in its early phase, we can expect many more advancements in this field. With the evolution of AI technology and deep learning, the chatbots expected to become more empowered to offer better language processing capabilities and extensive personalization in various sectors from BFSI to e-commerce. A strong opportunity for brands can be expected in the future as it found that 65% of the users are willing to use such chatbot interfaces for interaction.
COVID-19 Impact on Global Conversational AI Market
COVID-19 would have an impact on all the elements of the technology sector. The global ICT spending is estimated to decline by 4%–5% by the end of 2020, and the hardware business will have the most impact on the IT industry. Due to the slowdown of hardware supply and reduced manufacturing capacity, the IT infrastructure growth has slowed down. Businesses, providing solutions and services, expecting to slow down for a short time. However, the adoption of collaborative applications, analytics, security solutions, and AI increases in the remaining part of the year.
In a short time, the COVID-19 outbreak has affected markets and customers' behavior and substantially impacted economies and societies. With offices, educational institutions, and manufacturing facilities shutting down for an indefinite period; major sports and events postponed; and work-from-home and social distancing policies in effect, businesses are increasingly looking for technologies to assist them through these difficult times. Analytics professionals, business intelligence professionals, and expert professionals, providing more advanced analytics such as AI and ML. They have been called for their input, assisting executives in responding to the new business challenges caused by the COVID-19 outbreak.
INSIDE OUR BUILDER
Inside our Dashboard where we can easily manage an unlimited amount of bots for our customers.
FULL INTEGRATION MODULES
Our Bots can connect with all main stream marketing web-hooks and our API works seem-less with Zapier to connect to EVERYTHING!
We can build a basic chatbot using our Auto Chat builder by completing our clients' basic information via an online questionnaire. - We add this data to our chatbot builder, and our bots are ready to go OR customise further in a matter of minutes.
BUILDING THE LOGIC PROCESS
Each Block in the Bot has a vast array of options to program to deliver to the customer "Live." We can present media such as images and full video, File downloads and uploads, and direct the customer to specific links or URLs. It is "PathWay logic," which is the Bot RoadMap.
DESIGNING THE BOTS PERSONALITY
We have hundreds of options in our design editor to build our Bots personality. We can completely customize every option for our customers to provide them with a BOT that is unique to them. We can add their business logos inside the bot for their Branding. - There are too many options so let's take a snapshot look at our bot settings.
FULL ANALYTICS REPORTING ON EVERY BOT WE BUILD AND DEPLOY
These are MARKETING BOTS - So we have full analytics to report to our clients every action and performance of their bots working on their websites 24/7. - Every Bot we build has some GOAL to achieve - we track its success.
CHATBOTS MARKET SHARE ANALYSIS
~ During the forecast period, North America is projected to hold the largest chatbot market share. Growth in this region is primarily due to the increasing deployment of chatbots in different market verticals.
~ Many Asian countries, such as China, Singapore, India, and Japan, are leveraging information-intensive AI technologies, and the chatbot is one of the leading technology trends, and thus APAC is expected to show promising growth during the forecast period.
~ Technologies such as artificial intelligence, IoT, and APIs are emerging at a rapid pace. Using these technologies, chatbots can be designed to deliver improved operations and thus fuel consumer demand. Artificial intelligence and voice-based audio chatbots are projected to constitute the biggest talkbots market share in the future.
TRENDS INFLUENCING THE CHATBOTS MARKET SIZE
Primary market growth drivers include technological innovation coupled with increasing consumer demand for self-service and 24/7 customer care at lower operating costs.
~ Chatbots are proving to be a powerful agent capable of delivering 24/7 services while reducing overall operational costs. In addition, AI-powered talkbots have advantages, such as automating routine tasks leading to improved process performance, providing multi-language support, and offering better self-service experiences. Chatbots are expected to play a key role in the coming years when it comes to customer support systems, due to their ability to personalize the experience without any interruption.
~ Machine learning systems are now being used to assess trades performed on Wall Street and to predict how consumers are going to click on different advertisements. Besides being revenue generators, chatbots may also act as study bots, or to save companies money for lead generation and brand recognition. This feature of the chatbot is expected to increase the market size during the forecast period.
~ Insurance firms represent some of the early adopters of chatbot services focused on AI. Insurance firms use location-based technology to automatically start the claims process, using chatbots, along with visual resources such as live chat, to inform consumers about changes to requests, inspections, and documentation claims, as well as update them on claim status. These implementations of chatbots among various insurance organizations are expected to increase the talkbots market size.
Lets look at case studies of do it yourself vs DeskReachBots
ALTERNATIVE MARKET OPTIONS
The alternative to using our Bots that can be working 'LIVE' within a couple of days is to build your chatbot.
So, How Much Does it Cost to Build a Chatbot?
Two options are available to you when it comes to building a chatbot.
Build Your Own - If you have the programming capabilities or have developers on your team, then you have the option of building a bespoke chatbot based on your needs and preferences. The obvious drawbacks here are cost and the time needed to build. Plus, ongoing maintenance will be entirely your responsibility.
Use a Chatbot Builder - This option often involves paying a monthly subscription for a platform where you can build your chatbot. In return for paying the monthly subscription, you get a framework to build upon and support and maintenance from the vendor.
Which Way is More Cost-Effective?-
Jonathan Duarte, Co-founder of San Francisco, Calif.-based GoHire, who developed GOBe, a job search Facebook Messenger chatbot that helps job seekers find employment, his firm used a third-party solution. "There are lots of third-party bot building frameworks. We took several days to review at least 10 of them. Some work only on Facebook Messenger, which is fine if that's your only future channel," he said.
Duarte added that he wanted to use a bot platform that works with various messaging applications to expand the outreach and usability of his chatbot. The chatbot took GoHire 8 weeks to build with two senior developers' help, totaling the building costs to $41,000. "The cost of the platform and volume of messaging is the biggest non-labor monthly expense. Most chatbots with 1,000+ interactions with contacts will range at the low-end of $500 per month, depending on the integrations, levels of script, reporting, debugging, AI and NLP requirements, and future enhancements," said Duarte.
Christian Rennella, CTO and Co-founder of Argentina-based elMejorTrato, went down the build-your-own-route to develop a chatbot to assist their sales and marketing team. He revealed that "after nine years of [working hard] with an internal marketing and sales team to answer our client's questions through live chat, it was not until eight months ago that we started developing our own AI chatbot. It cost us $340,000 where the greater part was invested in [our] employees' salaries."
Kelly Garrett, Creative Director at Minneapolis, MN.-based Ekcetera, also chimed in on the price of building an enterprise chatbot. "At the low end of the spectrum, someone can build their chatbot for only as much as their time costs. On the high end, I see that an average Facebook Messenger chatbot for small business marketing purposes costs from $3,000 to $5,000. I have also seen companies spend upwards of $50,000 for a chatbot. It all depends on the industry, company size [and] requirements of the bot." said Garrett.
What is the ROI for Building a ChatBot?
Garrett also shared her views on the subject of chatbot ROI. In her view, it's not all about numbers. "How you define ROI depends completely on the reason you're creating a chatbot. Chatbots can be used for lead generation, customer service, or even sell directly through a bot. Each time the ROI will be calculated differently. Alternatively, some brands use bots to elevate the customer experience," she said.
Rennella, on the other hand, developed the ElMejurTrato chatbot for their sales and marketing team, which allowed them to measure ROI more easily. "Our sales increased by 24.4 percent. Equates to $3.7 million in additional revenue a year," he revealed.
So, in Conclusion; Building your bot is not the right choice if time and money are an issue! - Using a third-party provider that charges crazy monthly fees like FaceBook and others - well, it's expensive.
The only right way is - DeskReach - BOTS. - Pay per conversation, which means you can carefully calculate your ROI.
DeskReach Bots is the best alternative!
Our Distribution systems consist of four multichannel network acquisition paths;
1. Our Niche Website networks - We have custom built over 100 high quality Websites with relevant content for every type of service that would use our Bots. Each of our sites have a custom designed BOT "LIVE" to showcase each site. This is a powerful network with many call to actions and linking back to DeskReach.
You can inspect our Website - BOTS Advertising portal by clicking this link: WEB ADVERTISING PORTAL
2. Social network marketing using our own 25 branded social networks. We have our own content feeding machine to deliver high quality converting ads into all 25 networks - all linking back to DeskReach and our BOTS.
3. We are implementing a strong affiliate network for our Bot distribution. U4.
Help desk support is becoming almost mandatory for any company wanting to conduct serious long term business; therefore, there is plenty of opportunities to raise the bar and to explore and expand help desk norms to another level. The newcomers not tied or hampered by outdated methods will benefit the most by being able to adjust swiftly to the demands of the future.
The Help desk industry is open for innovation and modernization and fresh ways to serve clients' needs.